These workshops are being developed and run in partnership with the key professional associations in each field and will look at how digital is impacting on provision of these services. Findings from the Better Connected research will also feature.



29 June 2017 - DAY 2

The two following workshops, on waste & recycling and social care, have been timetabled to run immediately before the main Better Connected Live sessions on Thursday 29 June


WASTE & RECYCLING WORKSHOP: programme developed in collaboration with the Chartered Institution of Wastes Management and sponsored by Yotta. 

Thursday 29 June, 0900-1100

0900 Introduction from chair - Vicky Sargent, Director, Better Connected programme

0905 Feedback on the Better Connected 2016-17 survey 'Order a bulky waste collection' - James Coltham, Better Connected reviewer

0940 Presenting waste services online: presentation from a high performing council in Better Connected waste management surveys - Julie Hutchinson, Communications Manager, Blaby District Council

1000 Reducing the cost of local authority waste management by working with a re-use partner - Edward Hibbert, Chairman, Freegle

1020 Digital waste management - Steve White, software business development manager, Yotta

1040 Speaker panel Q&A

1055 Close


SOCIAL CARE WORKSHOP: programme developed in collaboration with Improvement & Efficiency West Midlands, West Midlands ADASS and the ADASS Informatics Network

Thursday 29 June 1100 - 1200

1100 Introduction from chair - Vicky Sargent, Director, Better Connected programme

1105 Feedback on the Better Connected 2016-17 social care surveys ‘Find local care support for an older person’ and ‘Request care assessment for elderly relative - Rebecca Buckingham, Better Connected reviewer

1130 Presenting social care services online post Care Act: Staffordshire's journey - Richard Lancaster - Customer and Digital Services Manager, Staffordshire County Council

1150 Speaker panel Q&A

1200 Close


Delegates attending Better Connected Live sessions on June 29 may attend sessions from this workshop as an alternative during the afternoon


DATA & INSIGHT WORKSHOP: programme developed in collaboration with the Local Area Research and Intelligence Association (LARIA)

Thursday 29 June, 1330 - 1600

Content and speakers:

Workshop chaired by Neil Wholey - Chair, LARIA and Head of Evaluation and Performance, Westminster City Council

Developing a local authority data strategy: overview of Coventry’s digital and information management strategy and how this is underpinning the council's master data management programme to enhance insight analysis and improve customer service.

Andy Baker, Insight Manager (Intelligence), Coventry City Council

Supporting data-led service delivery: how City management services at Westminster council is being supported to allocate resources and improve efficiency using data.

Jo Lodge, Head of Business Intelligence, Westminster Council

Visualising open data to support community safety: working with police, public health and other partners, West Midlands Fire Service’s maps visualise key data for easy access by the public

Jason Davies, Data Intelligence, West Midlands Fire Service

Data Mill North - progress report: originally set up by Leeds City Council, to collect open data from multiple sources to enable insight into the workings of the city, and kick start a new generation of data-driven businesses, Data Mill North's aspirations now extend across the entire region.

Stephen Blackburn, Senior Information Governance Officer, Leeds City Council





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