These workshops are being developed and run in partnership with the key professional associations in each field and will look at how digital is impacting on provision of these services. Findings from the Better Connected research will also feature. Workshops run for 2-3 hours (see programme also).



PLANNING WORKSHOP: programme developed in collaboration with the Royal Town Planning Institute and sponsored by Idox

Wednesday 28 June, 0900 - 1200

Workshop chaired by James Harris, Policy and Networks Manager, Royal Town Planning Institute

0900 Welcome & introduction

0905 The Better Connected Survey: what it means for planning and findings from 2016-17 -

Vicky Sargent, Director, Boilerhouse Media, Better Connected Programme

0920 Towards a data-driven, digitally enabled planning system - The role of the FCC; innovations from the ‘Future of Planning’ programme; implications for other local government services

Stefan Webb, Head of Projects at Future Cities Catapult

0950 Rolling out digital innovations in the planning system - The IDOX digital strategy; developing the iApply Tool; benefits for local authorities and applicants; future developments

Chris Kendal, Digital Strategy Lead, Idox

1020 Q&A

1030 Planning Smart City-Regions - Using technology to drive cooperation between local authorities; how this could help tackle pressing economic, social and environmental challenges

James Harris, Policy and Networks Manager, Royal Town Planning Institute.

1045 Digital infrastructure mapping in Greater Manchester - Developing the Greater Manchester Open Data Infrastructure Map; implications for the Draft Greater Manchester Spatial Framework

David Hodcroft, Principal (Strategic Planning) at Greater Manchester Combined Authority.

1115 New tools for speeding up planning in London - Developing the Planx tool with Southwark Council; implications for increasing the rate of housebuilding

Alastair Parvin, Wikihouse and Dennis Sangweme, London Borough of Southwark

1145 Q&A

1200 Close


WEB USABILITY FOR MOBILE DEVICES WORKSHOP: programme developed in collaboration with the Better Connected programme sponsored by Zengenti

Wednesday 28th June 0945 - 1200

0945  Welcome and introduction - Vicky Sargent, Programme Director, Better Connected Programme

0950  Findings from the Better Connected mobile survey - James Coltham, Better Connected reviewer

1020  UX for mobile: design principles, wireframing to prioritise content, and testing techniques to help ensure the best experience for users - Jon Maskrey, UX designer and front-end developer, Zengenti

1100  Engaging your audience with video - Matt Addis, video producer, Zengenti

1120  Difficulties council websites pose for people with disabilities when accessed from mobile devices - Gavin Evans, Director of Operations, Digital Accessibility Centre

1150  Q&A, roundup and close


LIBRARIES WORKSHOP: programme developed in collaboration with the Society of Chief Librarians and sponsored by Axiell

Wednesday 28 June, 1200 - 1500

Workshop chaired by Ayub Khan MBE - Face to Face Services Manager, Warwickshire County Council and Digital lead for SCL

1200 Welcome & introduction

1205  The SCL Digital Offer - Ayub Khan

1230   Case study from Newcastle City covering work on digital literacy and skills; use of open data in education, service delivery and data driven decision making; the role of libraries in sharing open data; how libraries can help people maintain and protect their privacy online and understand issues like fake news. Luke Burton - Digital Transformation Manager: Community Hubs, Libraries and Parks, Newcastle City Council

1300  Report on Better Connected, the annual survey of council website performance including findings from the 2016-17 libraries survey on signing up for e-resources, James Coltham - Better Connected reviewer

1330  Some examples of innovative programmes from across the country that illustrate the ambiton and direction of travel set out in The Libraries Taskforce strategy document, Libraries Deliver: Ambition for Public Libraries in England 2016-2021 published on 1 December 2016
Kathy Settle - ​Chief Executive, Libraries Taskforce

1400  Ben Sullivan, GM Europe & Middle East, Archives Libraries Museums, Axiell

1430 Discussion


The two following workshops, on waste & recycling and social care, have been timetabled to run immediately before the main Better Connected Live sessions on Thursday 29 June


WASTE & RECYCLING WORKSHOP: programme developed in collaboration with the Chartered Institution of Wastes Management and sponsored by Yotta. 

Thursday 29 June, 0900-1200

0900 Introduction from chair - Vicky Sargent, Director, Better Connected programme

0905 Feedback on the Better Connected 2016-17 survey 'Order a bulky waste collection' - James Coltham, Better Connected reviewer

0940 Presenting waste services online: presentation from a high performing council in Better Connected waste management surveys - Julie Hutchinson, Communications Manager, Blaby District Council

1000 Reducing the cost of local authority waste management by working with a re-use partner - Edward Hibbert, Chairman, Freegle

1020 Digital waste management - Steve White, software business development manager, Yotta

1040 Speaker panel Q&A

1055 Close


SOCIAL CARE WORKSHOP: programme developed in collaboration with Improvement & Efficiency West Midlands, West Midlands ADASS and the ADASS Informatics Network

Thursday 29 June 1100 - 1200

1100 Introduction from chair - Vicky Sargent, Director, Better Connected programme

1105 Feedback on the Better Connected 2016-17 social care surveys ‘Find local care support for an older person’ and ‘Request care assessment for elderly relative - Rebecca Buckingham, Better Connected reviewer

1130 Presenting social care services online post Care Act: Staffordshire's journey - Richard Lancaster - Customer and Digital Services Manager, Staffordshire County Council

1150 Speaker panel Q&A

1200 Close


Delegates attending Better Connected Live sessions on June 29 may attend sessions from this workshop as an alternative during the afternoon


DATA & INSIGHT WORKSHOP: programme developed in collaboration with the Local Area Research and Intelligence Association (LARIA)

Thursday 29 June, 1330 - 1600

Content and speakers:

Workshop chaired by Neil Wholey - Chair, LARIA and Head of Evaluation and Performance, Westminster City Council

Developing a local authority data strategy: overview of Coventry’s digital and information management strategy and how this is underpinning the council's master data management programme to enhance insight analysis and improve customer service.

Andy Baker, Insight Manager (Intelligence), Coventry City Council

Supporting data-led service delivery: how City management services at Westminster council is being supported to allocate resources and improve efficiency using data.

Jo Lodge, Head of Business Intelligence, Westminster Council

Visualising open data to support community safety: working with police, public health and other partners, West Midlands Fire Service’s maps visualise key data for easy access by the public

Jason Davies, Data Intelligence, West Midlands Fire Service

Data Mill North - progress report: originally set up by Leeds City Council, to collect open data from multiple sources to enable insight into the workings of the city, and kick start a new generation of data-driven businesses, Data Mill North's aspirations now extend across the entire region.

Stephen Blackburn, Senior Information Governance Officer, Leeds City Council

Latest Content

Articles, podcasts and video from Boilerhouse owned or managed titles and platforms including The Information Daily, Public Service Digital, PSD Exchange and Better Connected.

The Information Daily
24 April 2017
VIDEO: Manchester's online policy portal success

Sam Mayne and Kathy Weaver in conversation with Vicky Sargent

read more

The Information Daily
11 April 2017
We need to build around 100,000 more homes each year. Will it ever happen?

Kim Kees - head of sales operations at Arcus Global - talks to Joe Tibbetts

read more

The Information Daily
9 April 2017
Smart power socket helps keep elderly plugged-in to home life

ADASS Care Apps conference hears how Kemuri adapted, standard, power-socket can help keep elderly peop... read more

The Information Daily
9 April 2017
When councils outsource why don’t they secure the quality of associated online services?

When councils outsource local services like leisure centres, libraries or bulky waste collections why... read more