The Better Connected research programme provides an annual assessment of local authorities’ online performance, covering websites, individual digital services, customer portals, online directories and social media.
Better Connected Live is for anyone who manages council web/digital activity including developers, editors, and customer services, communications and IT managers.
Details of the performance of the UK’s 416 local council websites in Better Connected 2016-17 are free-to-view online.
28 June, Day 1:
3.30 - 4.30 pm
29 June, Day 2:
9.00 - 11.00
Connected Local Service workshop - waste & recycling: this workshop focuses on developing digital services for waste management (covering eg domestic waste collection, council tips etc) and includes commentary on findings from the Better Connected waste management survey as well as a case study from a high perfoming council. Use this link for further details of content and speakers.
1100 - 1200
Connected Local Service workshop - social care: this workshop focuses on presentation of social care services online, and includes a case study from one council that has significantly changed its approach since the early days of the Care Act. There will be commentary on findings from the two 2016-17 Better Connected social care surveys covering assessment of social care needs and presentation of information and advice about care services and provision. Use this link for further details of content and speakers.
1230 - 1700 Better Connected Live Main Programme
The session will be chaired by Martin Ferguson, Director of Policy and Reseach at Socitm
1230 Welcome and introduction
1235 Feedback on council website performance based on Better Connected surveys
Members of the Better Connected team will share headline results as well as good and poor practice from the surveys in three key areas: presentation of services online - content, design and customer journeys; the mobile experience; and the performance of search, naviagiton and A-Z.
Vicky Sargent, Director of the Better Connected programme and Rebecca Buckingham, James Coltham, Helen Williams, Better Connected Reviewers
1345 Ensuring your website is accessible to people with disabilities
Simon Hughesdon, Senior Developer, Government Digital Service
1630 Better Connected in 2017-18
An update on anticipated developments in the coming year, inculding an update on paid-for re-reviews. Plus your opportunity to feed in ideas and suggestions.
Discussion led by Vicky Sargent
Running parallel to the formal sessions, we are also be offering the opportunity for informal briefings with Better Connected partners and collaborators
0900 - 1030
1030 - 1330
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