Better Connected Live

Better Connected provides an annual assessment of local authorities’ online performance, covering websites, individual digital services, customer portals, online directories and social media.

Details of the performance of the UK’s 416 local council websites are free-to-view online at

Better Connected Live is a series of presentations, workshops, masterclasses, and other activity to feedback and develop learning from this major and influential research programme. 

Better Connected Live content is suitable for anyone who manages the council’s web/digital activity or works in a web team, including developers, editors and others from customer services, IT or communications backgrounds. BC Live 17 will include content on:

  • Optimizing the mobile experience
  • The good the bad and the ugly: confessions of a Better Connected reviewer
  • Customer accounts
  • Trends in website design
  • Accessibility essentials for web managers
  • Security essentials for web managers
  • Putting a service online vs creating a digital service
  • Verify: progress report

Latest Content

Articles, podcasts and video from Boilerhouse owned or managed titles and platforms including The Information Daily, Public Service Digital, PSD Exchange and Better Connected.

Public Service Digital
16 March 2017
New rules to raise housing standards present challenges and opportunities for HMO landlords and local authorities

England’s private rented sector comprises 4.4 million households around half a million of these... read more

The Information Daily
15 March 2017
Warwickshire turns libraries into ‘council’s front door’

This summer, Stratford-upon-Avon’s public library will re-open with a new service: it will be th... read more

The Information Daily
5 March 2017
Central Manchester bag clinical waste savings and feed breakfast to cyclists

Central Manchester University Hospitals NHS Foundation Trust highlights a raft of activities where sav... read more

The Information Daily
28 February 2017
State Pension age will need to rise above 70 to make pensions triple lock sustainable

Keeping the the triple lock - the system which ensures that the State Pension goes up each year by pri... read more