Cookie Policy


New legal requirements about privacy and website users came into force in the UK in May 2011 following implementation in the UK of EU legislation.

This is often referred to as ‘cookies’ legislation and many websites are now asking users to consent to having cookies ‘dropped’ on their computers when they visit. A 'cookie' is a small file of letters and numbers that allow a website to recognise a visitor's pc, mobile or other device.

When a visitor accesses website features that use cookies, cookies are downloaded on to their device. The information accessed by the cookie is used to improve your experience on the website by, for example:

  • ensuring you does not have to give the same information several times during one task
  • recognising that you have given a user name and password so that this is not necessary for every web page requested
  • measuring how many people are using services, and which pages they are visiting so that the site can be made easier to use and has enough capacity

Cookies aren’t used to identify individual visitors, but rather to make the site work better for you. You can manage cookies and delete them if you wish – but doing so may adversely affect the experience you have on the site.

To learn more about cookies and how to manage them, visit AboutCookies.org Boilerhouse’s Better Connected Live website uses necessary cookies that are important to the underlying operation of the website to ensure it performs how you would expect. This website also uses performance & operation cookies in the management of the site and web analytics. Limited identifiable data may be collected.

Managing cookies

Boilerhouse’s Better Connected Live website intends to make sure that you are happy with the information provided, so that you continue to use this site. Cookies set across this site, by Boilerhouse’s Better Connected Live website or partners, can be session or persistent cookies and may be set by different technologies, such as JavaScript or Flash. If you would like to 'opt out' of the cookies set by this site, this can be accomplished subject to browser settings.

For further information on cookies in general, please download a copy of Manage your cookies

Latest Content

Articles, podcasts and video from Boilerhouse owned or managed titles and platforms including The Information Daily, Public Service Digital, PSD Exchange and Better Connected.


The Information Daily
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VIDEO: Manchester's online policy portal success

Sam Mayne and Kathy Weaver in conversation with Vicky Sargent

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The Information Daily
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We need to build around 100,000 more homes each year. Will it ever happen?

Kim Kees - head of sales operations at Arcus Global - talks to Joe Tibbetts

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The Information Daily
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Smart power socket helps keep elderly plugged-in to home life

ADASS Care Apps conference hears how Kemuri adapted, standard, power-socket can help keep elderly peop... read more


The Information Daily
9 April 2017
When councils outsource why don’t they secure the quality of associated online services?

When councils outsource local services like leisure centres, libraries or bulky waste collections why... read more